Anomaly: incredibly efficient New York City passport office
Renewing your passport? Visit the incredibly efficient New York City passport office on Hudson Street. - Slate Magazine: "The success story of New York’s passport office tracks with a study recently released by a pair of economists at University College London, Imran Rasul and Daniel Rogger, who looked at the effectiveness of Nigerian government departments. They found that autonomy—in this case, whether project managers have the discretion and resources to do their jobs without approval from higher-ups—is a critical predictor of whether projects get done and whether they’re done well. For Hoffman to design a passport office that works for New York—and to manage the process well—he can’t be overruled by a one-size-fits-all approach that’s dictated from Washington or New Hampshire."